Quality

Quality Policy

It is the established policy and commitment of the company and its staff to consistently meet customer's requirements as to the quality of product, quality of advice, quality of service and quality of support in the supply of products, materials and systems for protection against fire and high temperature.  

All employees are made aware of and understand the policy and procedures through training and information, compliance is confirmed as a result of formal internal audits and at management review which is conducted at least once a year.

The company’s quality objectives are documented; these objectives are monitored and reviewed at least annually by Top Management and all reasonable steps are taken to achieve these objectives.
 
The company’s Quality Management System and Manual provide procedural instructions which are designed to facilitate ongoing review of the Quality System Policy and Objectives to ensure ongoing suitability.
 
The company is committed to the provision of adequate resources and training of staff to ensure it meets its identified levels of service and contractual needs.  This is done through promoting continual improvements related to the needs and expectations of our customers and interested parties.
 
The company’s Quality Management System conforms to ISO 9001:latest edition and it is mandatory that the controls and procedures as documented in the Quality Manual, Procedures and any other supporting data are adhered to by company personnel at all times